But people always say that the British don’t complain enough?!

While it’s not fair to blame the reps for things beyond their control, as a whole Balkan Holidays did seem to be somewhat incompetent (e.g. providing buses with insufficient seats for the number of travellers!), and when we did ask the reps for assistance in resolving problems which were well within their mandates, they were not helpful.

Cheers,
Nathan

By the way, the Gondola is 8 man not 6, so if you were travelling in a less then full cabin it’s the fault of the queue for it not moving quicker!”